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Why are customer’s contact details useful at businesses?

In today’s era, information is a key factor for the success of any business. For small and medium-sized businesses, customer contact details can be a valuable tool for growth and stability.

1. Personal Contact with the Customer
With the contact details at hand, a business can communicate directly with the customer about offers, new products, or even to gather feedback.

2. Updates on Offers & Events
Newsletters and notifications via email or SMS can boost sales and establish a trust relationship between the business and the customer.

3. Feedback Collection
Contact details allow us to receive feedback on the products or services we offer, aiding in quality improvement.

4. Targeted Advertising
Knowing the preferences and habits of the customers can assist in creating targeted campaigns.

5. Building Loyalty
Special offers or discounts for “old” customers can keep customers close and enhance their loyalty.

In the modern era, the ability to understand, communicate, and respond to our customers’ needs is crucial. Contact details serve as a bridge that connects the business to the customer, making interaction more personal and effective.

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